Frequently Asked Questions

Telehealth is basically a video call with a licensed professional.  For our service, we are using Telehealth by Simple Practice.

You will need a computer or a smartphone.  If you use a smartphone, you will need to download Telehealth by SimplePractice.

Yes, when your therapist confirms your appointment, let them know that you prefer phone rather than telehealth.

Yes. You can book up to six appointments during the Covid crisis.  When you request a second appointment, you will be directed to the client portal where you enter your email address and password.  You may then request another appointment. If you need more than six appointments, our team will try to connect you with a psychotherapist who can give more support.

Yes, it is free! We are volunteering our time as a show of support for the healthcare workers who are supporting us.  

Yes, the booking platform and sessions are all HIPAA compliant and run by Simple Practice, a therapist management software.  

Psychotherapy is a medical service that typically involves a commitment of some duration between the therapist and the client. Focus is on underlying dynamics and frequently the role of the past.  Many of our volunteers are qualified therapists; however, they have agreed to provide short-term coaching/support and not psychotherapy in support of this project.  The focus is on the present situation and helping to equip you with coping tools to support you as a medical professional during the Covid-19 crisis. Should they determine that psychotherapy is warranted for you, they will assist you with an appropriate referral.   Or, if you already know that you need psychotherapy, you can contact one of the other state or national sites that link workers with therapists.  See the Other Resources page for more details.

Thank you for your interest, but we no longer need volunteers.

Yes! Please download the following poster to put in your place of work. DOWNLOAD HERE